This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Public Holiday Closure

The health centre will be closed on Tuesday 5th June 2012 for the Diamond Jubilee Bank Holiday. 


We will be open as normal on Monday 4th June and reopen on Wednesday 6th June at 8am. 


During the closure, should you require urgent medical advice, please contact NHS 24 on 08454 24 24 24

If you require a routine appointment, repeat prescription, or your call does not require immediate attention, please contact the surgery when we reopen. 

Appointments

Please click here for information about about getting the most out of your appointment with your doctor or nurse.

blue_calendar Same day appointments are available to anyone who wants one. I f you have a problem that cannot wait until the next routine appointment, please contact reception before 10:00am. We will ensure that you will be seen, or have a telephone consultation, that morning with a member of the duty team. The team consists of a nurse and a doctor and you will see who is most appropriate for your needs. This will be determined by the duty team. 

These appointments are ten minutes in length which is shorter than the length of a standard routine appointment. This unfortunately limits the number of issues that can be dealt with during that time. If you require a number of issues dealt with, you should make a routine appointment with the doctor of your choice.

Anyone requesting an urgent afternoon appointment will be triaged by the duty doctor in the first instance.

You may consult with any of the doctors or nurses available. Appointments can be made by phone or in person at reception, or via a secure website. If you wish to use this website, you need to register with reception in the first instance.

You will be offered the earliest appointment available or at a time suitable for you when there are available appointments. If you wish to consult with one particular doctor or nurse you may have to wait slightly longer for an appointment.

All patients, irrespective of who they are or the last time they had a consultation, are offered a choice between face-to-face consultations and telephone consultations.

blood_takingRoutine consultations are by appointment only. They are at 15 minute intervals for doctors. If you require an appointment with a nurse, the time allocated for your appointment will be determined by the reason for your appointment. If you have more than 3 items to discuss or if you feel that it is a complex issue, please ask the receptionist for longer appointment time. You may specify the appointment length up to a maximum of 30 minutes for any one appointment. You may have to wait for an extended appointment.

Please make separate appointments for each person who needs a consultation.

Prebookable Telephone Consultations are available for patients who want to consult with a doctor or practice nurse at a pre-agreed time, but feel that they don’t need to come for a face-to-face consultation or to be examined. Please provide the receptionist with a contact telephone number and the doctor or nurse will phone you at the agreed time.

Same day telephone advice is available from the duty team at the health centre.  The receptionist may have to ask you for some details about the reason for your call to ensure that you are directed to the most appropriate person. 

Chaperone Policy

Dollar Health Centre is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions patients may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask patients make this request at the time of booking appointment so that arrangements can be made and the appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.

Healthcare professionals may also require a chaperone to be present for certain consultations.
Any questions or comments regarding this should be directed to the practice manager.

 
NHS ScotlandThis site is brought to you by My Surgery Website