Appointments

Right Place

We offer a number of different services and appointments from Dollar Health Centre.   Click here to check that you are seeking the Right Care in the Right Place.

Please also look at our COVID-19 page for up-to-date information about changes we have made to the practice and what you should do when arriving for your appointment.

Making an Appointment

To make an appointment at Dollar Health Centre, please phone 01259 742120.

There are many different health professionals working from Dollar health centre, and they offer different types of consultations.  To help enable you to get the most appropriate care, our admin team have been asked to enquire about the reason for your appointment.  They are bound by confidentiality in the same way as other NHS staff.  Please give them as much information as you are able to, in order that they may help you.

Please see below for the types of appointments you can book with us.

Types of Appointment

'On the Day'/Urgent Appointments 

We will endeavour to offer a consultation on the same day, or within 24 hours for anyone who would like to discuss a medical or health issue.  These appointments will initially be by telephone, and often with one of our Advanced Nurse Practitioners.  This is to reduce the footfall within the practice during the COVID19 pandemic.  Some people will need to be seen or examined within the health centre, and this will be scheduled by one of our staff at an appropriate time to keep people safe by limiting the number of people in the health centre at once.

These appointments are ten minutes in length which is shorter than the length of a standard routine appointment. This unfortunately limits the number of issues that can be dealt with during that time. If you require a number of issues dealt with, you should make a routine appointment with the doctor of your choice.

Routine GP and Advanced Nurse Practitioner (ANP) Consultations

These are by appointment only, and during the COVID pandemic will initially be by telephone or video (see below). They are at 15 minute intervals and can be made with the doctor or nurse of your choice.  Availability for a specific doctor or nurse will vary throughout the year, depending on workload and annual leave, but a guide can be found here

People needing to be seen face-to-face will be offered a suitable appointment by the doctor or nurse.  At the moment, we are unable to book face-to-face appointments at reception.

Note: We have temporarily suspended the online appointment system during the COVID-19 pandemic.  Patient Access can still be used for ordering prescriptions.

Joint Specialist Appointments

We have a joint specialist who comes into the practice on Wednesday (AM and PM) and Friday (AM only).  

At the moment, these will initially be over the phone or via video.

Mental Health Nurse

We have a mental health nurse who comes into the practice on Wednesday (AM and PM).  

At the moment, these appointments are over the phone or via video.

Video Appointments/NHS Near Me

Many appointments can be undertaken by video.  We use a system called NHS Near Me.  This is a web-based system which can be accessed by your phone, tablet or PC.  Any device with a camera and a microphone is suitable.  If this type of consultation would suit you, please phone reception to book an appointment time. 

Once you have a confirmed appointment, please follow this link to have your video consultation.  Please do this 10 minutes before your appointment, as you will need to fill in personal details, so that you are ready to call at the beginning of your appointment time.

For more information about NHS Near Me, please speak to a member of staff who would be happy to give more details, or visit the NHS Near Me website.  We recommend you do a test call using this link, to check your device is compatible.

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